Terms of stay & booking
These terms apply to all bookings at The Mill at Audlem. Group and long-stay bookings follow the written terms confirmed with those bookings. Last updated: 24 October 2026.
1. Booking and confirmation
A booking exists when we confirm it in writing by email. Prices are per bed or per room per night; the price we confirm in writing is the price you pay. Indicative "from" prices on this site are for planning and may change with season and availability.
2. Payment
Payment is taken by card or bank transfer when your booking is confirmed. Group bookings may require a deposit — the amount and terms are stated in your written group confirmation.
3. Cancellation and refunds
Individual bookings: free cancellation up to 48 hours before the arrival date; inside 48 hours the first night is charged. Non-arrival is charged as booked. Group and long-stay cancellations follow the written terms issued with those bookings.
4. Your stay
Check-in from 3pm, check-out by 10am. Quiet hours 11pm–7am. No smoking or vaping indoors. Visitors by arrangement. We may end a stay without refund for behaviour that endangers others or seriously breaks these terms.
5. Damage and liability
Please treat the mill kindly; damage beyond fair wear is charged at cost. Our liability for loss or damage to your property is limited by law, and lockers are provided precisely so it doesn't come to that. Nothing in these terms limits liability for death or personal injury caused by our negligence.
6. Complaints
Tell us during your stay and we will fix what we can on the spot. Afterwards, email support@themillataudlem.house — we acknowledge complaints within 3 working days and reply in full within 14 days.
7. Governing terms
These terms are governed by the law of England and Wales. The Mill at Audlem Ltd, Company No. 16501341, Audlem Mill, The Wharf, Shropshire Street, Audlem, Crewe, England, CW3 0DX.